Our Seminars

Introduction

This seminar aims to help you raise your efficiency levels and develop skills that will help you build your career.
You will learn essential tools for personal development in five key areas:

  • Personal Effectiveness (better business reading, note-making with mind maps, and memory skills)
  • Interpersonal Communications (better able to overcome barriers and handle difficult situations)
  • Contributing to a Team (business brains, better meetings, thinking and working in groups)
  • Self-discipline & Emotional Control (how to be heard, how to listen, how to build self-esteem)
  • Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers)

You’ll develop core skills needed for success. These skills will help you improve your confidence and ability to work on your own or as part of a multi-disciplinary project team.

Objectives

This seminar is designed to:

  • Give you a ‘brain train’ to improve your effectiveness at work
  • Improve your reading and note-making skills
  • Develop useful note-making skills and show how to link these to your reading
  • Teach you to use and apply simple memory systems
  • Build your self-esteem and confidence when dealing with teams, individuals and difficult problems and situations
  • Show you ways to manage your time and plan for results

Introduction

This Masterclass is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills. The seminar focuses on:
  • The ‘HOW!’ – using critical skills and behavior to develop personal competencies
  • The ‘WHAT!’ – developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work

Introduction

This practical and highly popular seminar rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace. The course shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

Objectives

By the end of this course, delegates will be able to:
  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

Introduction

This training course has been specifically designed to develop the project management competency of administration personnel; by equipping them with the key skills, knowledge and understanding to assist excellence to those that require service in the workplace. This training course will provide a practical approach that gives participants with the basic knowledge, processes, skills, tools and techniques, recognized as best practice in the industry, that the project administrator use in order to enhance the chances of project success.This training course will feature:
  • An insight into how projects are initiated, planned, implemented and closed
  • Recommendations on how administrative professionals can aid the project management environment
  • Project management skills that can be used by administrators immediately upon returning to office

Objectives

By the end of this training course, project administrators will be able to:
  • Obtain a fundamental understanding of managing projects
  • Understand essential project management vocabulary and terminology
  • Apply basic project management skills, tools and techniques
  • Plan, organize and control project activities
  • Understand the ten knowledge areas of project management
  • Recognize the importance of skills used by project managers
  • Manage the on-going needs, concerns and expectations of stakeholders
  • Recognize the importance of effective and efficient communication strategy

Introduction

This course will feature:
  • Excellent interpersonal skill learning
  • The importance of professional levels of written and spoken English
  • Proven ways to improve the effectiveness of various forms of written communication
  • Power language to improve persuasiveness and impact
  • Presentation skills to persuade even the most hostile audience
  • How to convey a credible message and create concise messages using a structured process
  • Introduction

    Gain the ability to recognize and positively manage emotions in yourself, in others and in groups! Recent studies indicate that emotional intelligence is a powerful key to effective leadership. This valuable seminar delivers the in-depth knowledge and practical skills you need to ensure that you are a strong, emotionally intelligent leader. You will also learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader.

    Objectives

    By the end of this seminar, you will be able to:
    • Gain an honest and accurate awareness of yourself
    • Monitor and adapt your own emotions and behaviours for your benefit and that of your Team & Department
    • Have a positive influence on the emotions an motivation of others
    • Develop cohesive, emotionally intelligent teams
    • Create an atmosphere that fosters emotional intelligence
    • Adaptability in dealing with different personalities
    • Understand and apply the psychology of leadership

    Introduction

    This Masterclass is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills. The seminar focuses on:
    • The ‘HOW!’ – using critical skills and behaviour to develop personal competencies
    • The ‘WHAT!’ – developing task competencies needed to achieve successful process delivery
    • Building on your existing personal knowledge and skills-set
    • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
    • The production of a follow-up action plan which can help you implement new skills back at work
    The seminar is split into two modules:
    1. MODULE I – Developing Core Skills for Administrators & Secretaries
    2. MODULE II – Professional Skills for Administrators & Secretaries
    Each module is structured and can be taken as a stand-alone course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week seminar.

    Introduction

    The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organisational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture. Highlights include:
    • Learning to stand back from everyday pressures
    • Managing your time
    • Influencing techniques
    • Delegation and its power
    • Team development
    • Motivational skills

    Introduction

    The ability to communicate effectively is an essential skill for all senior leaders in modern day business, politics, or academic world and yet it is a skill that is rarely taught. This course has been specifically designed to develop the communication competencies of senior personnel who need to deliver powerful, memorable and compulsive messages to individuals or groups. Legitimate power relies not in hierarchy but in a person’s ability to persuade others ethically to buy-in and implement concepts, methodology and well-formed outcomes. Delegates will learn about the importance of: behavioural leadership; versatility; powerful public speaking, and platform skills; creating charisma through powerful persuasion techniques; pitch perfect planning; meetings management and advanced communication techniques. This course is essential development for senior leaders who want to influence others with integrity and legitimacy. This course will feature:
    • Influencing with integrity
    • Advanced behavioural leadership techniques
    • Powerful public speaking and platform skills
    • Crystal clear communication models
    • Perfect presentation planning processes
    • Using media to enhance your message
    Setting Business Goals, Targets & Deliverables

    Introduction

    In order to be successful managers must have the ability to plan strategically. Developing this competency is a key component of managerial skills enhancement given that effective strategic planning is essential to the future success of any organization. However, most strategic planning is lacking in vision. It is merely a straight-line extrapolation of the past into the future. In a world where the pace of change is greater than ever before this is at best short-sighted and at worst a prescription for disaster. Real strategic planning is about positioning the organization for a future which will be different from the past. This seminar will focus on strategic planning as the essential management system guiding the manager and organization into the future by setting focused goals that will establish and enhance competitiveness. The seminar will also focus on the necessity of developing both personal mental agility and organizational agility. Close examination will be made of the driving forces creating both strategic successes and failures. Highlights of the seminar are as follows:
    • Presentation of the concept and significance of strategy and strategic planning
    • Introduction to the main approaches to strategy formulation and goal setting
    • Case examples of organizations formulating strategic plans
    • Group work on specific cases and problems
    • Extensive use of practical examples in which the course leader has been personally involved

    Introduction

    Corporate ethos which demands continual improvement in work place efficiencies and reduced operating, maintenance, support service and administration costs means that managers, analysts and their advisors are faced with ever-challenging analytical problems and performance targets. To make decisions which result in improved business performance it is vital to base decision making on appropriate analysis and interpretation of numerical data.

    Objectives

    This training seminar aims to provide those involved in analysing numerical data with the understanding and practical capabilities needed to convert data into information via appropriate analysis, and then to represent these results in ways that can be readily communicated to others in the organisation. Objectives include:
    • To provide delegates with both an understanding and practical experience of a range of the more common analytical techniques and representation methods for numerical data
    • To give delegates the ability to recognize which types of analysis are best suited to particular types of problems
    • To give delegates sufficient background and theoretical knowledge to be able to judge when an applied technique will likely lead to incorrect conclusions
    • To provide delegates with a working vocabulary of analytical terms to enable them to converse with people who are experts in the areas of data analysis, statistics and
    • probability, and to be able to read and comprehend common textbooks and journal articles in this field
    • To introduce some basic statistical methods and concepts
    • To explore the use of Excel 2010 or 2013 for data analysis and the capabilities of the Data Analysis Tool Pack
    It should be noted that the course does not cover the subjects of data acquisition, databases, data management, data warehousing or the analysis of text-based information.

    Introduction

    Striving for total safety excellence has to be every safety professional’s endeavour and aspiration. This “must attend” master class course will provide you with powerful tools that with effort will enable you to make an expeditious and comprehensive difference to your workplace’s safety culture on returning to the organisation. A combination of advanced ‘out-of-the-box’ thinking, new human applications and psychology will transform how you view and approach your future safety climate assignments. If you are committed to total safety excellence and you wish to be a world class agent for total safety leadership then this Master Class is for you! This course will feature:
    • Safety Excellence, the ultimate (practically achievable?) objective to Zero Harm
    • Transactional, Transformational, Felt, Values-based & Servant Leadership
    • Going beyond Behaviour-Based Safety (BBS)
    • Organisational and Environmental Risk, Threats and Impact Perspectives
    • Advanced Accident Investigations & Reporting
    • Actions, Beliefs & Consequences (ABC) – Safety Management Systems (SMS)
    • Plan, Do, Check, Act (PDCA) cycle for continual improvement

    INTRODUCTION

    This programme covers advanced strategies, tools, and technologies used to capture, categorise, manage, store, preserve (archive), and deliver vital business records in support of business processes. Key concepts from Enterprise Content Management (ECM) from scanning to enterprise search to archiving and preservation shall be covered. Detailed policies and procedures from ISO15489 records management and ISO27001 information security shall be discussed. Metadata, advanced document classification and taxonomy designs will be presented.

    Introduction

    This seminar is designed for all those who have the potential and capabilities of developing into supervisors, team leaders and new managers. Whatever their job title, if they are in charge of others then they will be helped greatly by this seminar. In this seminar you will learn to:
    • Be effectively and professionally equipped for the major transition from the workforce to a team / leadership role
    • Understand and practice key supervisory / management skills
    • Learn how to motivate and harness your staff potential and abilities
    • Develop objective setting, performance supervision and team communication
    • Enhance your personal empowerment for successful corporate leadership

    HR Processes, Culture, & Change Management Programme

    Leading & Managing Change This exciting seminar will bring you up to date on the latest techniques and approaches that are appropriate in effective management of Human Resources, Culture and Change including:
    • Strategic HRM (SHRM)
    • Performance management in a multi-cultural setting
    • Reward, Learning & development
    • Talent Management & Nationalisation
    • Organisational Development (OD)
    • Work Psychology
    • The difference between change management and managing change
    • Methodology & Application
    • An understanding of workplace culture and change
    • Leadership and change
    Discovering, Analysis, Modelling & Specifying User Requirements

    Introduction

    Business systems analysis is the elicitation, analysis and specification of the logical requirements of a business in order to design and build or procure effective computer-bases business systems. In this course, participants will gain knowledge of the right approaches, tasks and techniques to define the requirements for business system projects. They will learn how to gather business requirements from users and other stakeholders; analyse and communicate these requirements; create models and use cases that describe the requirements; define business rules; and write detailed requirements specifications to communicate them to solution developers. They will also learn a broad spectrum of state-of-the-art techniques that can be used to ensure that the systems they are responsible for are comprehensively described and correctly defined.

    Contracts Management Training Seminars & Courses

    Contract management is an extremely important component of the procurement process as it enables a clear set of contract requirements and objectives to be managed and monitored throughout the contract term. Contracts often represent a tool that companies use to safeguard their resources. Therefore it is imperative that organizations have an understanding of successfully implementing a successful contract management strategy.By attending our specially designed five and ten day intensive Contracts Management training courses, you will enhance your skills further and you will be in a much better position to optimise the efficiency, effectiveness and economy of your contracts. You will learn how to manage relationships with the supplier; manage governance, probity and compliance issues throughout all stages of the procurement cycle; understand stakeholder requirements; ensure compliance with contract requirements and make sure that the delivery of services is satisfactory to both parties, the organization encounters no contract disputes or surprises and the expected business benefits and financial returns are being realized.

    Introduction

    A major portion of every organization’s operating cost is spent on outside goods and services. Based on this fact, executive management everywhere is determining that Managing Tenders, Specifications, and Contracts must emerge as a critical core competency if organizations are to increase revenue. This seminar is designed to explore many of the best practices in the initial phases of contracting so that participants will be able to implement the steps needed to create maximum total value for their organization.Included in the vast number of topics that brings increased professionalism to these important functions are:
    • Elements of a good procurement & competitive bidding process
    • Developing high quality specifications
    • Developing tender evaluation criteria
    • Selecting the right contracting strategy
    • Contract preparation

    Introduction

    In international transactions, the parties may have different values and customs; they have to adhere to different sets of governmental regulations and are subject to separate and distinct laws under disparate legal systems. So, to take a very basic example, the Terms and Conditions which are applied locally may not be enforceable internationally. Thus a new approach and an “international outlook” is required to be incorporated into the company ethos to take account of these important factors. In addition to tendering and contractual issues which can arise in domestic transactions, the parties must also learn to deal with all manner of subjects in the international context, such as logistics, export and import regulations, differing technical standards, foreign tax issues, payment, and foreign currency exchange. This fast paced seminar is an introduction to the area of International Contracting, designed to alert you to the many issues which are involved when one has to work in the international arena. Those who know how to deal with these issues have added a rich, exciting, and challenging aspect to their career as well as reduced operating costs for their organizations.The highlights of the course are as follows:
    • International Sourcing Methods
    • Selecting the Appropriate Contract Clauses
    • Developing Delivered Prices for International Transactions
    • Locating International Suppliers and Contractors
    • Methods of Providing Currency Protection
    • International Labour Rates

    Introduction

    Since the contract is at the core of all commercial transactions it is understandable that contracts management is a core competency of all successful organisations. World-class organisations understand well the benefits of increased profits and higher productivity resulting from mastering best practices in the important phases of contract management. This seminar provides both strategic and practical insights into:
    • Negotiations
    • Price and Cost analysis
    • Managing risk through contract types
    • Critical source selection
    • Contract administration and claims disputes

    Introduction

    This training seminar has been specifically designed to develop the competency of contract management personnel in all sectors and industries by equipping them with the knowledge, skills and understanding to achieve contract management excellence in their field. On the seminar, you will learn about contract management techniques and principles to identify contract and project risks, solve contractual issues and problems, communicate effectively with stakeholders and other departments and develop your contract management skills. This training seminar is essential development for all contract management professionals or those individuals involving in any contractual scenario.This training seminar will feature:
    • Understanding the importance of contract management
    • Analyzing contractual risks and problems and providing effective solutions
    • Controlling contract management negotiations
    • Classifying contract types
    • Methods in achieving optimal contract management
    • Developing contracts

    Introduction

    One of the major functions of contracting is to ensure that risks to owners and contractor are identified and managed in a way that both parties are satisfied with the project outcome. While a contract cannot, of itself, make risk “go away”, it can, and should, identify the risks, determine who is responsible for managing each individual risk, and for the consequences should the risk occur.The following are the highlights of the seminar:
    • Critical understandings of the risk mitigation process
    • Knowledge to move contracts from the tactical to a more important strategic focus
    • Ability to identify risks that can arise
    • Skills in allocating contract and procurement risk
    • Examples of Contract Terms and Conditions which allocate risk

    Project Management Training Seminars & Courses

    Project management has become the key management competency that drives achievement of organisational goals and enables efficient and effective use of limited resources. Improve your project success and increase your leadership effectiveness by attending DIVERSITY Project Management training designed to develop, refine and deepen your understanding of all processes and knowledge areas involved in contemporary project management. Our unique high quality courses will help you gain the expertise necessary to manage complex projects from planning to completion, delivering challenging objectives on time and on budget. Our courses are endorsed by the PMI and provide comprehensive coverage of relevant project management methodologies in line with current industry standards and best practices, with a particular emphasis on practical hands-on project management tools. Our courses are delivered as a unique blend of relevant theory, leading edge methodologies, practical exercises, real life examples, insightful case studies and stimulating discussions to help you maximise your learning outcomes.